Privacy Policy
How we protect your personal information
Last updated:
1. Information We Collect
When you visit our website, make a booking inquiry, or stay at Sunset Sanato Resort & Villas, we may collect the following information:
- Contact information: name, email address, phone number, messaging app contacts (WhatsApp, Zalo)
- Booking details: check-in/check-out dates, villa preferences, number of guests, special requests
- Event information: wedding or event details, guest count, venue preferences
- Website usage data: pages visited, time spent, browser type, device information (collected via Google Analytics)
- Communication records: emails, messages, and inquiries you send to us
2. How We Use Your Information
We use your personal information to:
- Process booking inquiries and reservations
- Communicate about your stay, events, or special requests
- Send promotional offers and updates (only with your consent)
- Improve our website and services based on usage patterns
- Comply with legal obligations
3. Cookies and Analytics
We use Google Analytics (GA4) to understand how visitors use our website. This service uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
4. Data Sharing
We do not sell your personal information. We may share your data with trusted service providers who assist us in operating the resort and website, including booking platforms, payment processors, and analytics services. All third parties are required to protect your data in accordance with applicable laws.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications at any time
7. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: info[at]sunsetsanato.com
- Phone: (+84) 297 6266 662
- Address: Duong Bao, Duong To, Phu Quoc, Kien Giang, Vietnam
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.