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Booking & Cancellation Policy

Reservation terms, cancellation rules and refund guidelines

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1. Check-in & Check-out

  • Check-in time: 3:00 PM (15:00)
  • Check-out time: 12:00 PM (noon)
  • Early check-in or late check-out may be available upon request, subject to availability and additional charges
  • Please contact our team in advance for special arrival/departure arrangements

2. Reservation Process

Reservations can be made through:

  • Direct booking via our website contact form or email
  • Phone or WhatsApp: (+84) 945 993 545
  • Online travel agencies (Agoda, Booking.com, and other platforms)

A reservation is confirmed only after you receive written confirmation from our reservations team, including confirmed dates, villa type, rate, and payment instructions.

3. Deposit & Payment

  • A deposit may be required to secure your reservation (amount varies by season and villa type)
  • Full payment is typically required upon check-in or as agreed in your confirmation
  • Accepted payment methods: bank transfer, credit/debit card, cash (VND)
  • For event bookings, separate deposit and payment schedules apply

4. Cancellation Policy

Cancellation terms depend on booking channel and season:

  • Direct bookings: Free cancellation up to 7 days before check-in for standard periods. Peak season (Tet, Christmas, New Year) and event bookings may have stricter terms.
  • OTA bookings (Agoda, Booking.com): Cancellation terms follow the policy shown at the time of booking on the respective platform.
  • Non-refundable rates: Some promotional rates are non-refundable. This will be clearly stated before confirmation.
  • No-shows: Full charge for the first night may apply for no-shows without prior notice.

5. Event & Wedding Bookings

  • Event bookings require a separate contract with specific deposit, payment, and cancellation terms
  • Venue holds are typically secured with a 30-50% deposit
  • Final guest count and menu selections are usually required 7-14 days before the event
  • Cancellation fees increase as the event date approaches
  • Please contact our events team for detailed proposals:

6. Group Bookings

Bookings of 3 or more villas are considered group bookings and may have separate terms regarding deposits, cancellation deadlines, and payment schedules. Please contact our team for group rates and policies.

7. Resort Policies

  • Children of all ages are welcome. Children under 6 stay free in existing bedding.
  • Pets are not permitted in the resort
  • Smoking is prohibited inside villas and indoor areas
  • Swimming pool hours: 7:00 AM to 9:00 PM
  • The resort reserves the right to charge for damages to property or furnishings

8. Contact for Booking Questions

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